In the GO IN Service World we offer our customers cost-effective individual services which simplify planning and purchase. For example, we can give your furniture a flame-retardant finish or dispose of all the packaging material.
HOTLINE ORDER HOTLINEUse our Order Hotline +49 (0) 81 91 / 91 94 270 to place telephone orders or to change ongoing orders. Our sales team will be pleased to take your call. You can reach us from Monday to Friday, 8am to 6pm. Our sales team will be delighted to take your call.
Do you want to know if the furniture you have selected will actually suit your setting? We are happy to send you individual items with no additional postage and packing charge. You can return these items to us free of charge within a month in their original packaging. We offer this service with Express Delivery and telephone notification as standard. We also offer you free delivery of material samples (e.g. samples of tabletops, fabrics, leather and imitation leather).
ASSEMBLY SERVICE ASSEMBLY SERVICE
We do not expect you to assemble our products without any help! For an additional charge we can offer you our assembly service on standard products that are delivered part-assembled or in pieces. All products that are marked with the assembly service symbol in the Technical Specifications can be delivered fully assembled. Our sales team will be happy to give you a quotation and to provide you with information regarding the corresponding delivery dates. Please note that assembled goods cannot be exchanged.
FIRE PROTECTION FIRE-RESISTANT FINISH
For an additional charge some of the items in our GRAND BISTRO, QUORUM and YPSILON collections can be finished so that they comply with the fire protection requirements laid down by various EU standards. The fire-resistant finish is achieved by means of special finishes/upholstery materials. Many of our upholstery fabrics are already fire-resistant. All the products in our collections that are suitable for such treatment are marked in the Technical Specifications with the symbol shown below . Our sales team will be happy to give you a quotation and to provide you with information regarding the corresponding delivery dates and certificates.
TRADE FAIR SERVICE TRADE FAIR SERVICE
Experience our products live at over 50 European trade fairs every year! We are delighted to invite you to visit us at our trade fair stand. Go to info@goin and order your free tickets for the trade fair of your choice. (Trade fair tickets subject to availability). All event dates can be found at www.goin.de. You are sure to find a trade fair near you!
FREE COLLECTION WAREHOUSE CAPACITY AND FREE COLLECTION
Over 90% of our wide range of products is stored in quantity at our headquarters in Landsberg am Lech! This means that we can deliver both stock items and production items such as our Modular System in no time at all. Naturally you can also collect your goods yourself free of charge from our central office or by prior arrangement from one of our GO IN branch offices (Berlin, London, Paris, Vienna).
RETURN POLICY RETURN POLICY
We offer you the right to return our standard products within 10 days. Articles that have been produced specifically to order can only be refunded at a reduced rate and certain products (e.g. special finishes) cannot be returned. These items are clearly marked in our current main catalogue using the symbols shown below. Products should be returned to GO IN unused, in their original packaging and carriage paid. If you have any questions about our returns policy our Service Department would be happy to advise you.
EXPRESS DELIVERY EXPRESS DELIVERY
What happens if you are planning a major function and your furniture can no longer be delivered in time using standard delivery? With our express delivery service we are sure to get it there on time! This service enables you to get stock items within 3 working days for Germany and Austria or 4 working days for France and Switzerland. Our sales team will be happy to give you a quotation. For production items you will need to add the relevant production times (see symbol below). With standard delivery our stock items are delivered in 5 working days within Germany, in approx. 6 working days in Austria and Switzerland and in approx. 8 working days elsewhere in Europe.
ACCESSORIES SPARE PARTS AND MAINTENANCE SERVICE
What happens when the cobbles outside your street cafe play havoc with the gliders of your chair legs? Or when your artificial leather upholstery is no longer white due to high levels of customer use. Or perhaps you want to maintain the golden-brown colour of your teak furniture for many years? Take a look at our accessories pages, where you will find recommended cleaning and maintenance products as well as a number of additional products that will help you to enjoy your furniture for many years to come. We also offer replacement wear and tear parts for many items, such as gliders and seats. Simply contact our sales team, who will be happy to help you.
DESIGN DESIGN AND QUALITY
Modern, sophisticated design at a quality that satisfies the highest demands in terms of gastronomy and interior design is the hallmark of GO IN products. Our internal design and construction department is constantly working on new developments for the GO IN DESIGNLine and on improvements to the existing GO IN product range. All products undergo a strong quality control check as well as physical tests in compliance with EN DIN standards. These tests are carried out in close cooperation with certified test institutes. All our table frames with central pillar also satisfy the strictest requirements in terms of stability and tilt resistance.